Visitor dies after becoming unresponsive on roller coaster at Universal's Epic Universe

Patrick Connolly/Orlando Sentinel/Tribune News Service via Getty Images

(ORLANDO, Fla.) -- A visitor at Universal's Epic Universe theme park in Florida became unresponsive in the middle of a roller coaster ride and later died at the hospital, park officials said.

The incident took place on Wednesday night when the person, identified by officials as 32-year-old Kevin Zavala, was riding the new Stardust Racers roller coaster at the Universal Orlando Resorts park and became unresponsive in the middle of the ride, according to a statement from Universal Orlando Resorts.

Zavala was taken to the hospital when the ride stopped and was later declared dead, park officials said.

"We are devastated by this event and extend our sincerest sympathies to the guest's loved ones," said Universal Orlando Resorts. "We are fully committed to cooperating with this ongoing investigation."

The local medical examiner released a report on Thursday saying Zavala died from multiple blunt impact injuries. The report did not specify what part or parts of the body had the injuries.

The manner of death was determined to be accidental, according to the medical examiner.

As a precaution, Stardust Racers will remain closed while the investigation, which is being conducted by the Orange County Sheriff’s Office, is underway, park officials said.

According to an incident report released by the Orange County Sheriff’s Office on Friday, an officer who responded to the park around 9:20 p.m. Wednesday for a "medical emergency" saw CPR in progress on Zavala "on the platform directly parallel to the ride tracks" for the roller coaster.

Radio calls released by the sheriff's office indicate authorities were called to respond "to a patient with a laceration and was unresponsive."

"I'm being advised it's not looking good," one officer is heard saying in the calls.

Zavala was pronounced dead at a hospital shortly after 10 p.m. Wednesday, according to the incident report.

His girlfriend of approximately 10 years told police that he had a preexisting spinal injury, according to the report.

The Orange County Sheriff’s Office said Friday it does not anticipate releasing additional information amid the investigation.

Tommy Italiano told Orlando ABC affiliate WFTV he was waiting to get on the roller coaster Wednesday night when he heard screaming.

"It turned into full pandemonium," he told the station.

"There were families in there yelling, screaming, crying, because they had not only been separated from their family, they had no phone to contact their family," he told WFTV.

The ride, which opened in May along with the rest of the Epic Universe theme park, reaches speeds of up to 62 mph and heights up to 133 feet.

Since the opening, two minor incidents on the ride were reported to the state as of July 15, according to a quarterly Florida Department of Agriculture and Consumer Service report.

On June 22, a 63-year-old man with a preexisting condition experienced dizziness; two days later, a 47-year-old woman with a preexisting condition had a "visual disturbance/numbness," according to the report.

ABC News' Matt Foster contributed to this report.

Friday, September 19, 2025 at 4:57PM by Jon Haworth and Meredith Deliso, ABC News Permalink